Customer Support Specialist (working student)

About Eye Security 

Eye Security is a fast-growing cybersecurity scale-up founded in 2020 by three employees of the Dutch Secret Service with the mission to protect the digital assets of SMEs across Europe. With a robust portfolio under the Eye Cyber Guard product bundle, Eye Security offers customized cybersecurity solutions in a subscription-based SaaS model. The offering ranges from Managed Detection and Response, Incident Response and Attack Surface Management to Security Awareness Services and Insurance and is aimed at a customer base of over 450 companies. Eye Security currently employs over 100 ambitious IT experts in the Netherlands, Belgium, Germany and the UK.

Are you up for a challenge and joining us?

About the role

As a Customer Support Specialist for Eye, you will be responsible for helping our customers with answering concrete cybersecurity questions, registering, classifying, and prioritizing everything that comes in, handling complaints, and ensuring that the customer is updated on the progress of their requests. You will also be responsible for ensuring that work instructions and guides remain up to date.

Key Responsibilities:

• Help customers with answering concrete cybersecurity questions
• Register, classify, and prioritize everything that comes in
• Handle complaints and ensure that they are handled correctly
• Keep customers updated on the progress of their requests
• Ensure that work instructions and guides remain up to date
  

Key Focus Areas:

• Provide excellent customer service
• Resolve incidents and requests as quickly as possible
• Consult with more experienced colleagues to solve more complex problems
• Maintain up-to-date work instructions and guides

Who are we looking for?

• MBO level 4 or a HBO degree, preferably focussed on IT
• Proven knowledge of a corporate IT environment
• Analytical, customer- and result-focused
• Excellent communication skills
• Fluent in both English and Dutch, written and spoken
• Available for 2 days / week