Customer Success Manager - Hybrid in the Hague - Cybersecurity

Imagine this: You’re not just filling a role. You’re shaping the future of small and medium businesses across Europe by helping them stay safe in a world of growing cyber threats. You’ll be at the heart of a cutting-edge cybersecurity company that values your impact and gives you the tools to grow. If you’re passionate about customer relationships and love problem-solving, this is the opportunity you’ve been waiting for.

At Eye Security, we’re a rapidly growing, innovative team, and we need a Customer Success Manager to help elevate our customer experience to new heights. You’ll play a pivotal role in building long-term relationships with clients, ensuring they thrive with our solutions, and driving mutual growth. You will own your customers' success, create impact, and make a real difference.

What’s Waiting for You:

As a Customer Success Manager, you’ll hit the ground running and take ownership of a diverse customer portfolio. You’ll have the autonomy to design and execute strategies that ensure your customers get maximum value from Eye Security’s solutions – all while fostering long-term, trust-based relationships. Working closely with internal teams, you’ll be a key driver of customer success, from onboarding to retention and everything in between.

Your Key Responsibilities:

• Lead and Build Relationships: Own a portfolio of customers, guiding them toward success with tailored strategies that drive adoption and retention.

• Spot Opportunities, Drive Growth: Using your sharp analytical skills, you’ll not only keep customers happy — you’ll uncover new opportunities for upselling and cross-selling.

• Be the Voice of the Customer: Advocate for your customers inside Eye Security, ensuring their needs are heard and their feedback is actioned.

• Collaborate for Success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless experiences and innovative solutions that wow your customers.

• Use Data to Fuel Decisions: Track customer health metrics and turn insights into action, ensuring that every customer relationship is not just maintained but grown.

What You’ll Bring to the Table:

• Experience: You’ve already spent years in Customer Success, Account Management, or a similar role — and you know what it takes to drive customer satisfaction and retention.

• Skills: You’re a master at verbal and written communication, both in Dutch and English. You’re comfortable with CRM systems (HubSpot, Salesforce, etc.) and have a strong analytical mindset that allows you to turn data into actionable insights.

• Customer-Focused Mindset: You’re obsessed with your customers’ success, always seeking to understand their challenges and opportunities.

• Tech-Savvy: Experience in SaaS or a similar environment? Even better.

Why This Job Is Different:

• Ownership and Impact: You won’t just be another cog in the machine. You’ll have full ownership of your customer portfolio, driving their success with every interaction.

• Career Growth: At Eye Security, you’ll have the chance to shape our Customer Success department. You’ll learn, grow, and mentor as we expand across Europe.

• Culture That Supports You: Be part of a team that thrives on collaboration, trust, and continuous feedback. We help each other succeed and celebrate our wins together.

• Flexibility: Work hybrid with just one or two days in our beautiful office in The Hague.

• Real Benefits: Competitive salary, generous time-off policies, and exciting team retreats (think: Spain, Portugal, Italy).

Who You Are:

You’re someone who thrives in dynamic environments. You’re not afraid of responsibility and know how to prioritize effectively. You understand that customer success is about building relationships and creating lasting value. You’re a team player who loves collaborating with others but can also take the lead when needed.

You’re looking for a place where you’re trusted to own your role, where your ideas matter, and where you can have a real impact on customers, the business, and your career.

Ready to Make a Difference?

If you’re excited about shaping the future of cybersecurity, driving customer success, and growing with a company that values you, we want to hear from you. Apply now with your CV and let’s start the conversation.